WHO / WHAT / WHERE / WHEN

WHO / WHAT

Kustom Kommune is run by a group of dedicated volunteers that are passionate about motorcycles and the surrounding community, we provide all the tools, equipment and networks you need to work on your motorcycle (or other project). Service, maintain, customise, restore, learn or just hang out! Best of all, everyone’s welcome no matter what you ride or your level of experience.

WHEN

We are open 9am – 10pm every day, except Mondays.
We are open most public holidays.
Occasionally we will be closed for events, in which case we will post on our Facebook page.

WHERE

Kommune is located at 8 Duke St, Abbotsford VIC 3067 and soon we’ll have another spot in Brisbane.

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I'm not a member yet, can I check out the space?

Absolutely!

Swing by and have a gander.
Our friendly volunteers will show you around the space and answer your questions.

What bikes are welcome at KK?

Anything and everything.

We love all motos.
Road, off-road, custom or commuter, there really is a bit of everything here.

No judgements

Our crew are all about inclusion and learning – some are here for incredible custom fabrication work, some are here for general maintenance, some are just here to eat pizza.
We have café racers up on the lifts alongside Harley’s, sportsbikes and adventure machines. We wouldn’t have it any other way.

How does my membership work and what's included?

Easy does it

We try to keep it as simple as possible:

Kustom Kommune is a relaxed, go at your own pace space, there are no bookings, no hourly rates. Once you’re a member, simply rock up and wrench.

Inclusions

Included in your membership is access to the workshop, 5 full chests of tools, electrical equipment, lifts, heavy machinery (speak to a volunteer for help) and lots more..

  • Unlimited use of all tools and equipment
  • Save $50 on all Training Courses
  • Save 20% off all 1-0n-1 training
  • Save minimum 10% OFF RRP off parts and consumables
  • Access to over 50 events, rides, and gatherings each year

Contact us if you have a specific question about inclusions.
Memberships are paid online via PayPal or Credit (debit) Card.
Cancel at any time and your membership will run out at the end of the current term (just like popular online streaming subscriptions).

What's not included in my membership?

BYO?

What’s not included in your membership:

  • Volunteers are super happy to help out and point you in the right direction, but they’re not here to do the work for you. Best way to learn is to give it a crack!
  • Welding is $20/hr, payable on site via card
  • Consumables are not included – bring your own oils, cleaners, coolant, etc
  • Some nuts & bolts and parts available for sale
  • The Kommune Ute is free to use, just pay for your gas
  • Coffee machine: $2.00/coffee

Can I leave my bike at the workshop?

Bike & Parts Storage

Yes you can, and yes there is a fee.
Store your bike right here in the workshop, next to the tools!

All bikes left on site must have a current Storage Pass.
The only exception being if you’ve had a break-down and have to leave it overnight. This is at our discretion and situational – Speak to the volunteer on site.

What tools and machinery do you have?

Tools

Oh boy, we have everything. Almost.

Fabrication Area:

  • Drill press with basic Milling ability
  • Metal Lathe
  • Cold Saw
  • Linishers
  • Buffer & Polisher
  • Tyre Changer
  • 20T Hydraulic Press
  • Sand Blasting Cabinet
  • MIG, AC/DC TIG and Arc welders
  • English Wheel
  • Pipe Bender
  • Flat Bar bender
  • Two massive welding / assembly benches
  • Angle Grinders
  • Drills
  • Plumbed with Air feed from massive scroll compressor
  • Plus more…
DIY Bays x 5:

  • Electric Hydaulic Bike Lifts provided by TuffLift
  • Individual Tool kits (with everything!) provided by GearWrench
  • Bike Jacks and Paddock Stands
Speciality Tools:

HUGE rolling cabinet of Mechanic specific hand tools provided by GearWrench
Cupboards full of speciality gear such as;
Pullers,
Spring compressors,
Filter wrenches,
Bearing drivers,
Seal drivers,
Electrical gear,
etc (there’s heaps!)

Who can help me with my bike?

DIY

While this is a Do It Yourself space, our friendly volunteers are here to help you – although not necessarily DO the work for you. Any questions or concerns can be directed to them and they’ll do their best to help you out, or refer you to someone more knowledgeable.

Something we always, always push, is IF YOU’RE NOT SURE, ASK QUESTIONS! There’s no such thing as a stupid question here.

All that said, there’s almost always someone around that knows a thing or two and is happy to point you in the right direction too, chat to the crew members around you!

1-on-1 Training

A hugely popular option is our 1-0n-1 training sessions, where you and an export trainer work together, with your own project, at your own speed.
Whether you’re diagnosing a problem engine, re-wiring an entire loom, or getting some welding done, we cover almost every facet of bike building and maintenance.

Courses

Group courses run every couple weeks and usually consist of 8-10 people per session, running for 4 hours or so.
These are theory-based course with hands-on topics.
Work is always done on a shop bike (but you’re welcome to bring yours in, if you have model-specific questions), and snacks & drinks are provided.

1-on-1 Training Sessions, what are they, how do I book, how do I cancel?

What’s a 1-on-1 training session?

1-on-1 sessions pair you with an expert to not just get the job done, but to also teach you how to do it.

During a one-on-one training session, you’ll be shown exactly how to get the job done, working at your own pace with a dedicated instructor. We’ll explain everything from the best tools to use and why, through to how to perform the job, set-by-step.

If you need parts or consumables, we can order via our suppliers and you’ll save a min 10% Off RRP. We’ll need at least 48 hours notice to order parts and consumables, so please book in advance. Parts and consumables can be paid for when you arrive for the training session.

How do I book?

Head on over to the 1-on-1 sessions page.
You can choose what you’re after (if you’re not 100% sure, ask!) and choose a time. Next, detail what you’re after – Please give as much info as you can!
Once complete, you will be sent a confirmation email including the time, date, details and contact info for your trainer.

All of our trainers are super friendly and happy to help where they can, feel free to ask them questions in the lead-up to the booking. We’d much rather everyone is prepared on the day, so no time is wasted looking for parts or setting things up. We don’t stock consumables and parts, so have those ready before the day!

Can I reschedule my training session?

Absolutely.
Contact your trainer directly, their details are in the confirmation email.

Can I cancel my training session?

  1. Yes. Please contact your trainer directly regarding the cancellation (contact details are in the confirmation email).
  2. We can simply reschedule the appointment if you like – again, contact your trainer directly.
  3. If you’re cancelling within 48hrs of the appointment, no refund can be given.
  4. You can cancel your 1-on-1 session via the 1-on-1 Courses section of the My Account page.

My bike doesn't run, how can I bring it in? All about the Kommune Ute

Borrow the ute

The Kommune Ute was funded by a small group of very generous volunteers, and is available for members to borrow for picking up and dropping off your bike, or in the event of an emergency.

It can be booked on the Kommune Ute page. Be sure to read the requirements before booking.

Cancelling my booking

  • If you would like to reschedule your contact us.
  • You can cancel your ute booking via the 1-on-1 Courses section of the My Account page.
    • Your payment will be refunded
      • If you paid via credit/debit card with Stripe, this can take 5-10 business days
      • If you paid via PayPal, this can take 3-5 business days

What facilities does KK have?

Kitchen

We have a kitchen – the only real rules are clean up after yourself, and don’t let things rot in the fridge. Cool? Cool.

  • Fridges
  • Big sink
  • Oven
  • Microwave
  • Full cafe-grade coffee grinder & machine w/ milk frothers – $2 a coffee
    (ask for a hand if you’re unsure)

Restrooms

Two unisex bathrooms

Wifi

Free to use internet!

How do I cancel my membership?

You can cancel your membership at any time. Some things to note:

  • If you’ve paid for a full year, your membership will still be valid until the end date, which you can check on the My Account page.
  • If you’re on an instalment-based membership (paying over more than one payment for the year), your membership will end when the next payment is due and a cancellation fee may be incurred. Cancellation fees are detailed here, in our Terms and Conditions.

To cancel:

How do I update my payment/card details?

Change payment details via My Account

  • Update your payment details via the Update button, on the Memberships section of the My Account page.
  • If you’re using PayPal, you can also update the details by logging into your PayPal account directly.

Contact us if you have any issues.

Credit/Debit card details are not seen or stored by Kommune, as we use Stripe for our payment gateway.

Changing from instalment-based membership to full-year membership

  • If you are currently on an instalment based payment and wish to switch to a membership paid yearly, please contact us.

I have another question

Great, contact us and we’ll get back to you asap.

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